Política de reembolso
Return & Refund Policy
Last updated: July 16, 2026
At Lenoraq, we want you to have a great experience with your purchase. If something isn't right with your order, we're here to help.
Returns
We do not accept returns or exchanges due to a change of mind, ordering the wrong item, or no longer wanting the product.
If your order arrives damaged, defective, incorrect, or your product develops a manufacturing defect during normal household use within the applicable coverage period, please contact us and we'll review your case.
To request assistance, please email support@lenoraq.com with your order number and a description of the issue.
Returns require prior authorization from our support team. Return instructions and the appropriate return address will be provided only after your request has been reviewed and approved.
Items sent back without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective upon arrival, or you receive the wrong item, please contact us within 5 days of delivery.
If your product develops a manufacturing defect during normal household use within 30 days of delivery, please contact us for assistance.
To help us resolve the issue quickly, we may request clear photos or videos showing the problem.
Failure to provide reasonable evidence of the reported issue may affect our ability to process your claim.
After reviewing your claim, we may, at our sole discretion, offer:
• A replacement product.
• A full or partial refund.
• Another appropriate resolution.
This coverage does not apply to:
• Normal wear and tear.
• Accidental damage.
• Misuse or improper handling.
• Improper storage or cleaning.
• Unauthorized modifications.
• Failure to follow the provided product instructions.
Claims may be denied if the product shows evidence of misuse, abuse, accidental damage, or use inconsistent with the provided instructions.
In certain cases, we may not require the defective item to be returned before issuing a replacement, refund, or another appropriate resolution.
Non-Returnable Items
The following items are not eligible for return or refund unless they arrive damaged, defective, incorrect, or are covered by the manufacturing defect policy described above:
• Products requested to be returned due to a change of mind.
• Gift cards.
• Final sale or clearance items.
• Personalized or custom-made products.
If you are unsure whether your order qualifies, please contact us before submitting a request.
Return Shipping Costs
If we determine that your claim is covered under this policy, we will provide the appropriate resolution. If a return is required and the claim is approved, return shipping instructions will be provided by our support team.
Shipping charges paid at the time of purchase are non-refundable unless required by applicable law.
Refunds
Once your claim has been reviewed and, where applicable, the returned item has been inspected, we will notify you of the outcome.
If your refund is approved, it will be issued to your original payment method within 10 business days.
Please note that your bank, credit card provider, or payment processor may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@lenoraq.com.