Privacy policy
Privacy Policy
Last updated: June 2026
Lenoraq operates this website, including all related information, content, features, tools, products, and services in order to provide you with a curated shopping experience (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase through, or otherwise interact with our Services.
In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using any of our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
Personal Information We Collect
When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be associated with you.
Depending on how you interact with our Services, we may collect the following categories of personal information:
Contact Information
Including:
- Name
- Billing address
- Shipping address
- Email address
- Phone number
Payment Information
Including:
- Payment method details
- Transaction information
- Payment confirmation
- Billing information
Please note that payment information is processed securely through our payment providers and is not stored directly by Lenoraq.
Account Information
Including:
- Username
- Password
- Account preferences
- Account settings
Order and Transaction Information
Including:
- Products viewed
- Products added to cart
- Products purchased
- Returns and refunds
- Order history
- Wishlist activity
Communications
Including information you provide when contacting customer support, submitting inquiries, reviews, or feedback.
Device Information
Including:
- IP address
- Browser type
- Device identifiers
- Operating system
- Network connection information
Usage Information
Including information regarding how you interact with our Services, such as browsing behavior, pages viewed, referral sources, and interactions with our website.
Sources of Personal Information
We may collect personal information from the following sources:
Directly From You
Including when you:
- Create an account
- Place an order
- Contact us
- Subscribe to marketing communications
- Submit reviews or feedback
- Otherwise provide information through our Services
Automatically Through Our Services
We may automatically collect information from your device when you visit or use our website through cookies, pixels, analytics tools, and similar technologies.
Service Providers
We may receive information from third-party service providers that help us operate our business, including payment processors, shipping partners, analytics providers, customer support platforms, and Shopify.
Business Partners and Other Third Parties
We may receive information from marketing partners, advertising platforms, and other third parties where permitted by applicable law.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing and Improving Our Services
Including to:
- Process orders
- Process payments
- Manage shipments
- Facilitate returns and refunds
- Maintain customer accounts
- Provide customer support
- Improve website functionality
- Personalize your shopping experience
Marketing and Advertising
We may use your information to:
- Send promotional emails
- Inform you about new products and offers
- Display relevant advertisements
- Measure advertising effectiveness
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our communications.
Security and Fraud Prevention
We use personal information to:
- Verify transactions
- Detect fraudulent activity
- Protect our customers
- Maintain the security of our Services
- Prevent unauthorized access
You are responsible for maintaining the confidentiality of your account credentials and should not share your login information with others.
Customer Communications
We may use your information to:
- Respond to inquiries
- Provide customer support
- Notify you regarding your orders
- Send account-related communications
Legal Compliance
We may use personal information to:
- Comply with applicable laws and regulations
- Respond to lawful requests from authorities
- Enforce our Terms of Service and policies
- Protect our rights, customers, and business
How We Disclose Personal Information
We may disclose your personal information to third parties in certain circumstances and for legitimate business purposes, including:
Service Providers
We may share information with trusted service providers who help us operate our business and provide our Services, including:
- Payment processors
- Shipping and logistics providers
- Customer support platforms
- Analytics providers
- Cloud storage providers
- Shopify and related service providers
These providers are only permitted to use your information as necessary to perform services on our behalf.
Marketing and Advertising Partners
We may share information with advertising and marketing partners to help us promote our products and services, measure campaign effectiveness, and deliver relevant advertisements.
These third parties may process your information according to their own privacy policies.
Business Transactions
We may disclose personal information in connection with a business transaction such as a merger, acquisition, restructuring, sale of assets, or other corporate transaction.
Legal Requirements
We may disclose information when required by law or when we believe disclosure is necessary to:
- Comply with legal obligations
- Respond to lawful requests from public authorities
- Enforce our Terms of Service
- Protect our rights, property, customers, or business
- Prevent fraud or illegal activity
Relationship with Shopify
Our Services are hosted by Shopify.
Shopify collects and processes certain personal information in order to provide and improve the functionality of our online store.
Information you submit through our Services may be transmitted to and processed by Shopify and its service providers, which may be located in countries different from your country of residence.
In addition, Shopify may process information collected through interactions with our store and other Shopify-powered stores to improve its services, security systems, analytics, and platform functionality.
For more information about how Shopify collects, uses, and protects personal information, please review Shopify's Privacy Policy:
Third-Party Websites and Links
Our Services may contain links to third-party websites, platforms, applications, or services.
We are not responsible for the privacy practices, security measures, content, accuracy, or policies of any third-party website or service.
We encourage you to review the privacy policies and terms of any third-party website before providing personal information.
The inclusion of a link does not imply endorsement by Lenoraq unless expressly stated.
Children's Data
Our Services are not intended for individuals under the age required by applicable law in their jurisdiction.
We do not knowingly collect personal information from children.
If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us at support@lenoraq.com so that we can review and delete the information if necessary.
To the best of our knowledge, we do not knowingly sell or share the personal information of individuals under the age of 16 for targeted advertising purposes.
Security and Retention of Information
We take reasonable measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no security system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.
We encourage you not to send sensitive information through unsecured communication channels.
We retain personal information only for as long as necessary to:
- Provide our Services
- Maintain customer accounts
- Process transactions
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements and policies
The length of time we retain personal information may vary depending on the nature of the information and applicable legal requirements.
Your Rights and Choices
Depending on your location and applicable laws, you may have certain rights regarding your personal information.
These rights may include:
Right to Access
You may request access to the personal information we hold about you.
Right to Deletion
You may request that we delete certain personal information we maintain about you, subject to applicable legal requirements.
Right to Correction
You may request that we correct inaccurate or incomplete personal information.
Right to Data Portability
Where applicable, you may request a copy of your personal information in a portable format and request that it be transferred to another service provider.
Right to Opt Out of Certain Data Uses
Depending on your jurisdiction, you may have the right to object to or opt out of certain uses of your personal information, including targeted advertising or marketing activities.
Marketing Communications
If you have subscribed to receive promotional emails from us, you may unsubscribe at any time by clicking the unsubscribe link included in those emails.
Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages regarding your orders, account, or customer support requests.
To exercise any of your privacy rights, please contact us at:
support@lenoraq.com
We may need to verify your identity before processing certain requests.
International Transfers
Your personal information may be transferred to, stored, and processed in countries other than the country in which you reside.
These countries may have data protection laws that differ from those of your jurisdiction.
When we transfer personal information internationally, we take reasonable steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable laws.
Cookies and Similar Technologies
We use cookies and similar technologies to improve your browsing experience, analyze website traffic, remember your preferences, and support our marketing efforts.
Cookies help us provide and improve our Services by allowing us to:
- Recognize returning visitors
- Remember user preferences
- Analyze website performance
- Improve functionality and user experience
- Support advertising and marketing activities
You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain features of our Services.
For more information about how Shopify uses cookies, please visit:
https://www.shopify.com/legal/cookies
Complaints
If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can attempt to resolve your concerns.
You may contact us at:
support@lenoraq.com
Depending on your location and applicable law, you may also have the right to submit a complaint to your local data protection authority or regulatory body.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, operational requirements, legal obligations, or regulatory developments.
When changes are made, we will update the "Last updated" date at the top of this Privacy Policy.
Your continued use of our Services after any changes become effective constitutes your acceptance of the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically.
Contact Information
If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise any of your privacy rights, please contact us:
Lenoraq
support@lenoraq.com