Terms of service
Terms of Service
Last updated: June 2026
Welcome to Lenoraq. Throughout these Terms of Service, the terms "Lenoraq," "we," "us," and "our" refer to Lenoraq and its online store.
By accessing our website, browsing our store, or purchasing products from us, you agree to be bound by these Terms of Service. If you do not agree with these Terms, please do not use our website or services.
1. Eligibility
By using our website and services, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian to use our services.
You agree to provide accurate, complete, and current information when placing an order or creating an account.
2. Products and Services
We make every effort to display our products as accurately as possible. However, actual product colors, appearance, and packaging may vary slightly depending on your device settings and supplier updates.
All product descriptions, pricing, availability, and specifications are subject to change without notice.
We reserve the right to discontinue any product at any time.
3. Product Results Disclaimer
Individual results may vary depending on skin condition, frequency of use, and adherence to product instructions.
Any images, demonstrations, testimonials, or before-and-after examples displayed on our website are provided for illustrative purposes only and do not guarantee identical results for every customer.
4. Orders
When you place an order, you are making an offer to purchase a product.
We reserve the right to accept, reject, limit, or cancel any order at our sole discretion, including in cases involving suspected fraud, pricing errors, product availability issues, or incorrect information.
Your order is not considered accepted until payment has been successfully processed and you receive confirmation from us.
5. Pricing and Payment
Prices displayed on our website are shown in U.S. Dollars (USD).
Applicable sales taxes may be calculated and collected at checkout where required by law. Additional customs duties, import fees, or local charges, if applicable, are the responsibility of the customer
You agree to provide valid and accurate payment information for all purchases.
We reserve the right to correct pricing errors at any time, including after an order has been submitted.
6. Shipping and Delivery
While we strive to meet estimated delivery times, all shipping and delivery dates are estimates only and cannot be guaranteed.
Lenoraq is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other circumstances beyond our reasonable control.
Once an order has been shipped, delivery is handled by third-party carriers. If you experience a lost or significantly delayed shipment, please contact us and we will work with the carrier to help resolve the issue.
Third-Party Fulfillment
Some products may be fulfilled and shipped by third-party suppliers or logistics partners.
While Lenoraq remains responsible for customer support and order management, shipping times, tracking updates, and fulfillment processes may depend on third-party providers.
7. Returns, Refunds, and Replacements
Returns, refunds, replacements, and other resolutions are governed by our Return & Refund Policy.
By placing an order, you acknowledge and agree to the terms outlined in that policy.
8. Limited Product Coverage
Products sold by Lenoraq are covered against manufacturing defects during normal use for 30 days from the date of delivery, as described in our Return & Refund Policy.
This coverage does not apply to:
• Normal wear and tear
• Misuse or improper handling
• Accidental damage
• Unauthorized modifications
• Failure to follow product instructions
Any replacement, refund, or alternative resolution remains subject to review and approval by Lenoraq.
9. Intellectual Property
All content available on our website, including but not limited to text, images, graphics, logos, product names, designs, videos, and branding, is the property of Lenoraq or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, copy, distribute, modify, or use any content without our prior written permission.
10. Prohibited Uses
You agree not to use our website:
• For any unlawful purpose.
• To violate any applicable laws or regulations.
• To infringe upon our intellectual property rights or those of others.
• To transmit viruses, malware, or harmful code.
• To interfere with the security or operation of our website.
• To collect or misuse personal information belonging to others.
We reserve the right to terminate access to our services if these Terms are violated.
11. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the content, policies, products, or practices of any third-party website and encourage you to review their terms and policies before using them.
12. Disclaimer of Warranties
Except as expressly stated in our Return & Refund Policy, all products and services are provided on an "as is" and "as available" basis.
To the fullest extent permitted by law, Lenoraq disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
13. Limitation of Liability
To the maximum extent permitted by law, Lenoraq shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of our website, products, or services.
Our total liability for any claim relating to a purchase shall not exceed the amount paid for the product giving rise to the claim.
14. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
15. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of Argentina, without regard to conflict of law principles.
16. Changes to These Terms
We reserve the right to update, modify, or replace these Terms of Service at any time.
Any changes will become effective immediately upon posting on this page. Continued use of our website after such changes constitutes acceptance of the revised Terms.
17. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Lenoraq
support@lenoraq.com