Shipping policy
Shipping Policy
Last updated: June 2026
At Lenoraq, we are committed to delivering your order as quickly and efficiently as possible.
Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully received.
During periods of high demand, holidays, or promotional events, processing times may be slightly longer.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information when available.
Shipping Time
We currently offer Free Shipping within the United States.
Estimated delivery times are typically:
United States: 7–15 business days
Please note that delivery times are estimates only and are not guaranteed.
Shipping times may vary depending on factors such as carrier delays, weather conditions, customs processing, holidays, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, tracking information will be sent to the email address provided at checkout whenever available.
Please allow a few days for tracking information to update after shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete shipping address is provided, delivery delays or additional shipping charges may occur.
If you notice an error in your shipping information, please contact us as soon as possible at support@lenoraq.com.
Lost or Delayed Shipments
If your package appears to be significantly delayed or lost in transit, please contact us at support@lenoraq.com.
We will work with the shipping carrier to investigate the issue and help find an appropriate resolution whenever possible.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and include photos of the product and packaging.
We will review the situation and work with you to determine an appropriate solution.
Multiple Shipments
In some cases, items may be shipped separately depending on warehouse availability, inventory location, or shipping logistics.
If this occurs, you may receive multiple tracking numbers and packages.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Lenoraq
support@lenoraq.com